Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your shoes need to be in the same condition you received them: unworn, with tags, and in their original box. Because our soles and uppers are leather, they have to come back unmarked. When your shoes arrive, try them on carpet rather than a hard floor. That keeps the leather soles from scuffing and keeps your return eligible.

To qualify for a return, your box should include:

  • Both shoes, unworn, with the leather soles and uppers unmarked
  • The original shoe box, undamaged
  • Both sets of laces, your on-tone pair and the purple extras
  • The insoles, left inside the shoe
  • Your receipt or proof of purchase

To start a return, contact us at ananya@dancemarleys.com. Once your return is approved, we'll send you the return address along with instructions on how and where to send your package. Shoes sent back to us without first requesting a return can't be accepted.

You can always reach us with any return question at ananya@dancemarleys.com.

Return shipping

Your first exchange is on us in both Canada and the US. We cover the return shipping and the shipping on your new pair.

On any exchange after that, return shipping is on you. To make it count, we'll work with you one-on-one to recommend your best size before you send anything back, so your exchange comes back as your perfect fit.

If you're returning for a refund rather than exchanging, we cover the return shipping.

Damages and issues

Please check your order as soon as it arrives. If anything is defective or damaged, or you've received the wrong pair, contact us right away so we can look into it and make it right.

Exchanges

Need a different size or colour? Just let us know what you'd like to swap to and we'll get it moving. We don't wait for your original pair to make it all the way back. Once you've sent it off and confirmed it's been dropped with the carrier, we'll ship your new pair right away. We'll settle any price differences before shipping the new pair.

Cancellations

Changed your mind before your order ships? You can cancel any time before it's been fulfilled, and we'll refund you in full. Since our shoes ship as a preorder, that gives you a generous window. Once your order has been fulfilled, it falls under the return policy above. To cancel, contact us at ananya@dancemarleys.com.

Non-returnable items

We can't accept returns on sale items or gift cards.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Our standard 14-day window aligns with this. As above, your shoes need to come back in the same condition you received them: unworn, with tags, in their original box, and with the leather soles unmarked. You'll also need your receipt or proof of purchase.

Refunds

If you're not happy with your shoes, we'll refund your order in full, no questions asked, as long as they come back in resellable condition. 

We don't charge a restocking fee, and return shipping on refunds is on us. Duties are refunded too, since we collect them at checkout.

We'll let you know once we've received and inspected your return, and whether the refund was approved. If it's approved, you'll be refunded to your original payment method within 10 business days. Keep in mind it can take a little longer for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at ananya@dancemarleys.com.