Shipping & Delivery

We want you dancing in shoes that fit right. If something isn't working, here's how returns and exchanges work.

The short version: you have 14 days from delivery to start a return, and your first exchange is on us. Gift cards are final sale. Sale purchases are returnable under the same 14-day window and conditions as everything else. Either way, the shoes need to come back unworn and in their original condition.

To be eligible for a return or exchange, shoes must come back in the exact condition you received them.

The sole: Leave the plastic film on the bottom of the shoe. Don't pull it off. It protects the leather outsole from scuffs during try-on, and a scuffed outsole makes the shoe unsellable. Keep the film on, wear clean socks, and walk only on carpet when you try your shoes on at home.

The insole: Present in the shoe and in its original, unblemished condition.

The upper: No signs of wear, scuffing, or marking of any kind.

The packaging: Returned in the original box with all packaging intact.

If any of these aren't met, we won't be able to process the return or exchange. We take this seriously because every returned pair that can't be resold is a shoe that goes to waste.

14 days from delivery to send full-price items back for a full return.

Full refund to your original payment method once we've received and inspected the shoes.

No restocking fee. Not on full-price returns, not ever.

Your first exchange is free. We cover the return shipping and the shipping on your new pair. On any exchange after that, return shipping is on you.

Refunds: we cover the return shipping. Duties are refunded too, since we collect them at checkout. If the shoes are defective, or we made an error (wrong size, wrong item), we cover it either way.

We currently ship to Canada and the US only. Shipping is a flat $15. Duties are prepaid on your order, and refunded in full if you return it.Canadian shipping rates are shown at checkout, and there are no duties to pay.